FAQ
FREQUENTLY ASKED QUESTIONS
Here are some of the most common questions and their answers, If you can't find your ansower here, please Contacs Us.:
The system accesses your Seller account frequently to collect data on multiple topics and reports, then crunches the data to convert it into far more useful than just an excel report that you download from the Seller Central.
Your information is not viewed or shared with anyone else.
The system type of access is READ-ONLY, which means we do not write or modify anything on your amazon seller account.
AZSzero will access the following reports:
- Inventory
- Orders
- Refunds
- Feedback
- FBA Shipments
The system saves your data into our cloud database provider which has multiple security layers preventing any unauthorized access.
Your identity is handled with our Cloud Identity Provider, we do not keep or save your identity nor your password. the Identity Cloud Provider takes care of this, hashes your password into an encrypted one, and saves your identity in a secure database that is just designed for this task.
No, your buyer data (Name, address) is not provided to us, and we never keep them.
The buyer data is useful for FBM sellers to automate printing shipping labels, we do not provide such service.
When you authorize us to access your account, amazon provides us with an authorization code. This code can ONLY be used by us, if some other developer tried the same code it will not work.
Your code is saved in a cloud database after hashing it with a key that no one can access.
AZSzero prepares the most used reports and creates notifications for critical tasks, it's concentrated on what Amazon sellers usually use. It helps you organize your workflow, prevents you from sudden problems, and allows you to expand your business. Amazon's dashboard is huge and bulky, there are FBA sellers that have never visited parts of Amazon dashboard, yet amazon has to have these functionalities. Almost all of Amazon FBA seller usually uses less than 5% of the total Amazon's dashboard, the rest is visited once in a blue moon. So when you use AZSzero, you only see the most important and valuable data for your business. Please visit the Features page for a complete list of App features.
- You will have a much clearer view of your business.
- You will save a tremendous amount of time.
- You will get alerts on critical tasks.
- You will have an organized plan of what to do next.
All FBA Sellers can use the app, the difference is how much the app can give you, the bigger you are, the more benefits you get, if you are a micro seller, you probably won't get the maximum benefits. If you are FBM seller, you will only miss Inventory management.
AZSzero supports the folowing markets:
- USA
- Canada
- Mexico
- Brazil
- Spain
- UK
- France
- Netherlands
- Germany
- Italy
- Sweden
- Poland
- Egypt
- Turkey
- Saudi Arabia
- United Arab Emirates
- India
- Singapore
- Australia
- Japan
Features that AZSzero Doesn't provide:
- PPC integration. (On the Roadmap)
- Products and keywords research. (Planned)
- Competitors and Vendors research. (Not Planned)
- Email Campaigns. (Not Planned)
Yes, you can add as many marketplaces as you have on the same account.
We do not recommend that, once you do this, you can not add it back to your original account, as no different users can own the same marketplace.
If you added a marketplace to an account, you can not add it again to another, for security reasons, the system by design does not allow that. you can contact us with your situation for further help.
If you were authorized by Amazon to have multiple accounts, we can assist you to accomplish that.
Currently, we do not support this feature, you can contact us to see if we can add this on the roadmap.
No, once you used the email address, you can not change it, we understand that this might upset some, but this is one feature that if we add will reflect negatively on multiple factors of the app.
We have a 100% satisfaction guarantee. If for any reason, you're not satisfied with your purchase, simply let us know within 30 days and we'll be happy to issue you a full refund.
We Count your current Monthly Orders and bill you accordingly.
Yes, there are no long-term commitments required for any plan.
Yes, You will receive your monthly invoice on the first week of the next month.
The date you joined doesn't matter. What matters is your total order numbers on the month you joined. Here is a weird example, if you joined on the 30th and you had 1000 orders, you will get billed $24.99, if on the next month you had 999 orders, that month will be free.
No, The system will count all orders that were not canceled and it does it on the 3rd day of each next month just in case there were pending orders that changed to canceled status.
Yes, Usually refunded orders takes time until the customer receives the item, tests it, then returns it.
We accept all major credit cards! For Enterprise orders (above 50k orders) we also accept bank transfers.
Yes, Any month your orders count fall below 1k, It will be free.
There is no difference, All paid Plans are exactly the same as the free plan.
You do not have to do anything, your plan will automatically be upgraded if your orders count increases above any plan threshold.
You only need to provide your billing information if you received an invoice, if your orders count were below 1000, you will not receive an invoice that you need to pay.
It's counted as 1. The system does the same work for any order regardless of its quantity, so it's fair to count it as 1 order.